Privacy Policy

Builden Buildware and Hardware (“Builden,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers, suppliers, employees, and website visitors. This Privacy Policy outlines how we collect, use, store, and safeguard personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”) and relevant South African legislation.

By accessing our website or engaging with our services, you consent to the processing of your personal information as described in this Privacy Policy.

Information We Collect

Builden may collect the following categories of personal information:

• Full names and surnames
• Contact details, including telephone numbers, email addresses, and physical addresses
• Business or company information, when applicable
• Credit and payment-related information for credit applications
• Information provided during quotation requests, inquiries, or feedback
• Records of communications, including WhatsApp messages, emails, and telephone calls
• Website usage information, such as IP addresses and browser type

We carefully gather only the personal information essential for our operations and the delivery of our exceptional services.

Purpose of Collection and Use of Information

We collect and use personal information for legitimate business purposes, including but not limited to:

• Processing orders, quotations, and service requests.
• Communicating with customers about products, services, promotions, and operational updates.
• Providing customer support and responding to inquiries.
• Administering loyalty programs and credit facilities.
• Improving our products, services, and overall customer experience.
• Complying with legal, regulatory, and contractual obligations.
• Conducting marketing activities with the obtained consent.

Builden does not sell, trade, or lease personal information to third parties.

Disclosure and Sharing of Information

Personal information may be disclosed to third parties only when necessary and in accordance with applicable laws. Such disclosures may include:

• Engaging service providers who assist with information technology systems, delivery services, marketing initiatives, or payment processing.
• Collaborating with financial institutions and credit providers for the purposes of conducting credit assessments and obtaining approvals.
• Complying with legal requirements by communicating with regulatory authorities, law enforcement agencies, or courts as mandated by law.

All third parties that receive access to this information are obligated to uphold appropriate confidentiality and security measures to safeguard such data.

Protection and Security of Personal Information

Builden employs appropriate technical and organizational measures to safeguard personal information against unauthorized access, loss, misuse, or disclosure. These measures encompass secure systems, regulated access to information, and comprehensive internal data protection procedures.

Builden takes every possible measure to safeguard personal information, but it cannot guarantee the complete security of data transmitted electronically.

Retention of Personal Information

We will retain personal information only for as long as necessary for its intended purpose or as required by applicable laws. When the information is no longer needed, it will be securely destroyed or anonymised.

Data Subject Rights

In accordance with the Protection of Personal Information Act (POPIA), you are entitled to the following rights regarding your personal information:

• To ask whether Builden holds personal information about you and to request access to such information.
• To request that your personal information be corrected, updated, or removed where it is inaccurate, outdated, or no longer required.
• To object, on reasonable grounds, to the processing of your personal information in specific situations permitted by law.
• To withdraw your consent for receiving direct marketing communications at any time.
• To complain to the Information Regulator of South Africa.

All requests relating to your personal information may be submitted using the contact details provided by Builden.

Direct Marketing and Communication

Builden will send promotional or informational messages through WhatsApp, SMS, email, or other communication platforms where you have provided consent. You can opt out of receiving marketing communications at any time by contacting us directly or using the opt-out option included in our messages.

Updates to This Privacy Policy

This Privacy Policy is effective as of December 18, 2025. Builden reserves the right to amend this policy periodically to ensure it remains compliant with legal requirements and meets our operational needs. We will publish any updates on our website.

Contact Information

For any questions, requests, or concerns relating to this Privacy Policy or the processing of personal information, please contact:

Builden Buildware and Hardware
Address: Kruger Road, Ngodini, Kabokweni, Mpumalanga, South Africa, 1245
Telephone: 072 064 2433 | 013 880 0995
Email: builden@ladumahardware.org